Toolkit 4 - Digital service delivery

The pandemic has forced many organisations to transform their services so that they can reach their users remotely. Now that we have been living with coronavirus for over a year, we can learn from the experiences of other organisations digital service delivery journeys.

Whether you are looking for tips on different tools to use, or case studies which may help you to understand how digital service delivery works in different contexts, these resources can help:

1. ICSA, The Chartered Governance Institute, has published new guidance on holding virtual and hybrid AGMs

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2. TFN Guide to running a charity or social enterprise 20/21

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3. How to create better digital services

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4. Case study from the Charity Digital Code website on Rainbow Services Harlow’s digital transformation

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5. 7 Ways charities can embrace technology to improve their services

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6. The Catalysts’ resources for digital service delivery

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7. Keeping people connected by moving physical activities online

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8. Coronavirus: The best digital tools for service delivery

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9. How can we support families in the time of Covid-19

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10. Moving your face-to-face training online

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11. Innovating in arts and health during a pandemic

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Digital toolkit chapters

Find out more about how to easily implement digital evolution in your organisation using our digital toolkit.

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Toolkit 5 - Cyber security & safeguarding

In this section you will find guides and articles which can help you to make your digital processes more secure.

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Toolkit 6 - Remote working and collaboration

In this chapter, we have collected resources that can help you and your colleagues to collaborate remotely.

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