Toolkit 3 – Service design

This chapter we have collected the best resources to help you understand service design. If your job involves creating services for your customers, clients, or beneficiaries, then it is likely you will be undertaking service design in some form.

These articles will help you to understand how you can design better services, from understanding your users to prototyping different services that might help your users.

Service Design

1. Digital design principles

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2. Service manual on user research from Government Digital Services

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3. How to carry out effective user research

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4. Online design hops from the CAST

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5. Service recipes from the Catalyst

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6. Atomic Object’s design thinking toolkit

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7. NCVO’s Guide to asking good user research interview questions

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8. How to know your users’ real needs

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9. GOV.WALES design principles

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10. A quick guide to agile terminology

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Digital toolkit chapters

Find out more about how to easily implement digital evolution in your organisation using our digital toolkit.

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Toolkit 4 - Digital service delivery

In this chapter, we have collected resources that will help you think about different ways that your services can be delivered.

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Toolkit 5 - Cyber security and safeguarding

In this section you will find guides and articles which can help you to make your digital processes more secure.

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