Toolkit 2 – Data for decision making

In this chapter, we have compiled a list of resources which will demystify data terminology, and explain how you can use the information you already have in your organisation to help forward plan.

Whether it’s using the statistics from your digital marketing tools to gain insights into what your users needs and desires are, or whether it’s how you present information to your stakeholders – we have the tools and resources to help you in this section.

Data for decision making

1. Data and analytics: They’re not just buzzwords

Learn more

2. Introduction to data for business leaders

Learn more

3. How we’re working to transform the way we’re working with data

Learn more

4. Why good decision making means understanding people as well as data

Learn more

5. Data Orchard’s Data Maturity Assessment Tool

Learn more

6. Data and public services toolkit and checklist

Learn more

7. Data for action and data for impact

Learn more

8. Customer data management: 20 experts reveal their top tips to effectively manage customer data

Learn more

9. 5 Top tips to make the most of your customer data

Learn more

Digital toolkit chapters

Find out more about how to easily implement digital evolution in your organisation using our digital toolkit.

Learn more

Toolkit 3 - Service design

This chapter we have collected the best resources to help you understand service design. If your job involves creating services for your customers, clients, or beneficiaries, then it...

Learn more

Toolkit 4 - Digital service delivery

In this chapter, we have collected resources that will help you think about different ways that your services can be delivered.

Learn more